Greenz Pack

14-Day Return Policy

We want you to love your purchase! If you're not completely satisfied, you have 14 days from the date your order is delivered to request a return.

Return Conditions:

• Items must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase is required.
• Customers are responsible for return shipping costs unless the item arrived damaged or defective.

How to Start a Return:

Contact us at media.asc.inc@gmail.com with the subject line "RETURN ORDER [insert your order number]" and state the reason for return.

We’ll provide return instructions and a shipping address.

Once we receive and inspect your return, we’ll process your refund within 14 business days.

Note: Personalized or final-sale items cannot be returned.

We do our best to get your order to you as quickly as possible!

Processing Time

• Orders are processed within 1-3 business days (excluding weekends and holidays).
• You’ll receive a confirmation email with tracking details once your order has shipped.

Shipping Times & Costs

• Standard shipping: Estimated delivery within 3-5 business days.
• Shipping costs are calculated at checkout based on your location and order size.

International Shipping

• We ship worldwide! International shipping times vary based on destination and customs processing.
• Customers are responsible for any customs fees or import taxes.

Lost or Delayed Packages

• If your package is lost or significantly delayed, please contact us at media.asc.inc@gmail.com, and we’ll do our best to assist you.

Note: We are not responsible for shipping delays due to carriers, weather, or customs.